Please review our Access/Services Requirements, available repair services, and pricing before submitting your request.  

Available Services

Our service technician can do most all plumbing repairs.  Some models/brands of spas however are inaccessible for repair due to the insulation used.  If we can not service a plumbing repair upon discovering this during the service call, you will still be required to pay for the initial inspection.

Our service technician CANNOT work on any electrical components of any model of Spa.  He can perform an intial inspection and at that time collect the information for replacement parts, as well as order them in for you.  From there a Licensed Electrician must do the installation of the electrical components.  This includes; packs, topside controls, and pumps.  We have a local contact for an Electrician that we can connect you with.

Labor Pricing

• Please refer to the map below for our zones for applicable trip fees in addition to hourly labor rate. 

• Labor rate is $180/hour with an one hour minimum for your initial inspection. 

• After initial inspection you will be provided via email an estimate for the cost of goods and expected labor rate, once approved our Admin department will contact you to schedule for our technician to move forward with the repair.  
• Our one repair technician is available Mon-Friday 9am-5pm.  Any emergency services outside of regular hours are 2x's the hourly rate.  Initial inspection rate will be $360/hour with a one hour minimum.  

Access/Service Requirements

Being in the PNW poses challenges when servicing Spas throughout the Seasons. Based on our prior experience we have the following requests so we may maintain our affordable rates and quality of service.

• There must be clear access to your spa. Pathways clear from vegetation overgrowth, accessible gates, community gate codes, etc.
• Winter access: there must be a plowed pathway to your spa. Additional charges will be applied if we are required to shovel a path to service your Spa.
• Winter access: there must be a maintained road to your property. Failure to gain access may result in missed services and costs for time lost.
• Repairs in December-March: Roads or driveways deemed dangerous for our staff per our discretion are not available for service during these months.
• Repairs during the remaining months are contingent on weather and if deemed safe by our Management.
• Cover lift bar must be in good condition and functioning properly - bars bent out of place or coming detached from the cabinet will need replaced/repaired prior to service. 
• Cover must be in good condition - waterlogged or torn covers will need to be replaced. 
• If you are a pet owner, excrement must be kept picked up as we drag hoses accross the landscape and have staff walking through your property to access the spa.  We can not have soiled shoes and supplies enter back into our trucks for sanitation reasons.
• Any dogs on premise must be secured at the scheduled time of appointment.